Workflow And Deliverables / 流程與交付

Resolution Workflow / 對應流程

  1. intake / 收件
    客戶提交 PN、barcode、圖片、商家、時間與補充欄位。 / The customer submits PN, barcode, image, merchant, time, and optional context.

  2. normalize / 正規化
    對 PN、barcode 與文案做清洗、風險標記與格式校正。 / PN, barcode, and descriptive text are cleaned, risk-flagged, and normalized.

  3. candidate_generation / 候選生成
    使用歷史已驗證映射與內部參考資料召回候選商品。 / Candidate items are recalled from historically verified mappings and internal reference data.

  4. scoring / 打分
    綜合名稱、barcode、圖片、上下文與歷史一致性。 / Scoring combines name, barcode, image, context, and historical consistency.

  5. review / 審核
    高分案件可自動確認;中間區間進人工審核;高風險案件進待補證據。 / High-score cases may auto-confirm; mid-band cases go to review; high-risk cases require more evidence.

  6. publish / 發布
    只發布 confirmed mapping 與必要審計欄位。 / Only confirmed mappings and necessary audit fields are published.

Decision States / 決策狀態

State 中文 說明
confirmed 已確認 已產生可交付對應。 / Final exportable mapping exists.
under_review 審核中 需人工或眾包協助。 / Human or crowd review is required.
needs_more_evidence 待補證據 目前證據不足,不強行決策。 / Evidence is insufficient; no forced decision.
rejected 已駁回 目前沒有可信候選。 / No credible candidate is currently available.

Customer Deliverables / 對外交付

Suggested KPI / 建議 KPI

Communication Guardrails / 對外溝通護欄